Refund policy

GO BOUJEE RETURN & EXCHANGE POLICY

 

5-Days Return/Exchange Policy 

 

At Go Boujee, we offer a 5-day return/exchange policy. You have a window of 5 days from the date you receive your item to request a return or exchange. 

 

We guarantee refund for returned products or canceled orders, provided the item must be in its original condition, unworn, unused, unwashed, unaltered, undamaged with tags attached, and in its original packaging. 

 

Return/Exchange Process

 

Upon receiving your return/exchange request, we will initiate the process as follows:

 

Return for Exchange: Our assigned courier partner will pick up the parcel from your doorstep within 2-3 days. Please ensure that the item is ready in its original packaging. Once the exchange parcel is picked up, we will promptly dispatch the replacement item.

 

Return for Refund: Our assigned courier partner will pick up the parcel from your doorstep within 2-3 days. Please ensure that the item is ready in its original packaging.

 

Damages and Issues:  Please inspect your order immediately upon receipt. If you find that the item is defective, damaged, or incorrect, contact us right away so we can address the issue promptly.

 

Refunds 

 

Usually we receive products in 6-7 days time. Once we receive the returned parcel at our facility, we will inspect the item and processed the refund as follows:

 

For Prepaid Orders: Refunds will be initiated through GoKwick, and you will receive the amount in the original payment method within 3-5 business days after initiation.

 

For Cash on Delivery (CoD) Orders: Refunds will be processed through Gpay, and you will receive the amount within 24 hours after initiation.

 

Alternatively, you may opt to receive the refund as store credit, or you can exchange the returned item for another product.

 

For customized items and products bought on discount, refunds are provided as store credit after deducting courier charges. Free exchanges aren’t available for these items. The store credit will be issued as a voucher code, which will be your order number (e.g., GB1111). This voucher code can be applied site-wide and has validity of 6 months. The products purchased using store credit will not be eligible for exchange or return.

 

Contact Us

 

For any return or exchange inquiries, please contact us via WhatsApp at +91 83696 98692 or email us at info@goboujeelifestyle.com.